Mary Braatz Re/Max Enterprises
Downers Grove Magazine (DGM): What made you choose Real Estate as a career, and what keeps you motivated?
Mary Braatz (MB): I initially chose Real Estate after working for several years in the Loop. I wanted to work in my local community. I love solving problems and finding the best options for my clients, whether they are buying or selling. Nothing makes me happier than a satisfied client. These are major life decisions that people are making, and I am happy that I can help them get to the place they want to be.
DGM: What approach do you follow to ensure client satisfaction?
MB: Communication is the key. I ask how the client likes to communicate, whether they prefer texting, email, or phone calls, and I follow up frequently to answer questions and make them feel more comfortable. It is important to let the clients know what to expect in the buying and selling process. The most
effective thing to do is talk on the phone to answer questions and concerns, followed by an email to confirm all of the details.
DGM: What is a common myth or misconception about real estate that you wish you could debunk?
MB: I tell my clients to question information they read about real estate online. There is so much information available, and that is a good thing, but there are also many errors. For example, real estate websites often do not list the correct schools for the property. They strictly go by what school is closest, but it may not be in the attendance area for that home.
DGM: If a property had a theme song, what would it be?
MB: “Our House” (In the middle of the Street) describes a family living in their home. Our homes are an anchor in our lives and are made special by those living there. Finding the perfect place for you is my mission.
DGM: What is your favorite thing about your community?
MB: Downers Grove has many places to enjoy the outdoors. We have numerous parks with a variety of activities, as well as the Maple Grove forest preserve right in the middle of town.
DGM: Any amusing tales that you want to share of life on the job?
MB: When I show houses to families with small children, the kids think that I live in all of them, which makes me laugh.
DGM: Name one aspect of the business that will never be replaced by technology.
MB: Service will never go out of style. My mission is to communicate, problem-solve, and make life easier for my clients.
For more information:
website: MaryBraatz.com
phone: (630) 258-7677
email: braatzm@gmail.com
